Our Services

  • Telephone
  • Online
  • On-Site

A customer support representative can assist you with many issues over the phone. Simply call our support line (888) 320-4277 ext. 2.

Many facilities that are using Events2HVAC have used internal resources for installing and setting up the software. If you have an IT person who is knowledgeable about your facilities' network(s), he or she may be able to handle installing the software and establishing communication with your scheduling software and your HVAC systems using our extensive online help and some telephone support.

If your facility is lacking in IT support, we can help you install the software remotely or come to your site to do the installation. Please click the Online and On-Site tabs above to read about these options.

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Our online support can range from setting up an online meeting to show you how to implement Events2HVAC at your site, to installing the software for you remotely using VPN or screen sharing methods. This type of support can save you a lot of money over an onsite installation and setup.

Sometimes this is a good solution for troubleshooting issues that come up after you have been using Events2HVAC for a while. For example, perhaps you update your version of the software and something is lost in translation. We could help you identify the problem using online support.

If you cannot permit this type of access to your systems, or if you have more than 300 rooms that you want to control with Events2HVAC, please click on the On-Site tab above to read about our on-site installation and support.

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If you are implementing Events2HVAC in 300 rooms or more, we recommend that you have a Streamside Solutions representative visit your site to help with installation, setup, and training. This option is also available for smaller sites that prefer on-site support.

On-site support is not included in the software purchase price or support and maintenance renewal like our telephone and online support. Please request a quote for on-site installation, setup, and/or training if you want to include this service. Contact our support department at (888) 320-4277.

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Contact Us

Streamside Solutions, LLC
streamsidesolutions.com
(888) 320-4277 Main Office
(970) 577-0066 Fax
PO Box 1576
Estes Park, CO, 80517-1576

 

Sales
(888) 320-4277 ext. 1
sales@streamsidesolutions.com

 

Support
(888) 320-4277 ext. 2
support@streamsidesolutions.com

Support Comments

  • Above and beyond the call of duty. First rate support all of the way!

    — Bruce Berg, Computer Systems Manager, University of North Texas

  • Thank you for your help finding not one, but two problems with the Metasys system. Events2HVAC worked without a hitch. I'd definitely recommend this product and the support we have received has been outstanding. Our savings are impressive.

    — Patrick Richardson, Energy Analyst, Appalachian State University

  • Brian has been extremely helpful. He walked me through set up & answered all of my crazy questions. He even helped me set up the software to correct quirks in my HVAC system. Great people make great software!

    — Hal Rose, Facilities Manager, Church of the Holy Cross (Sullivan's Island, SC)

  • The service is always top notch!

    — Dave Thorson, Facility Manager, University of Colorado at Denver

About Us

Founded in 1998, Streamside Solutions provides software products, solutions and services for the building automation industry.


Phone: (888) 320-4277

        

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