top of page

Streamside Solutions Fulfillment Policy for Credit Card Payments via Stripe®

This Fulfillment Policy outlines how Streamside Solutions processes orders and payments made via credit card through the payment processor Stripe®. It also includes our delivery, refund, return, and cancellation policies.

 

Terminology

 

​The following terminology applies to this Policy, as well as our Terms and Conditions, Privacy Statement, and Disclaimer Notice:

  • “Client,” “You,” “Your” – refers to you, the person accessing this website or using our services in compliance with the Company’s terms.

  • “The Company,” “Ourselves,” “We,” “Our,” “Us” – refers to Streamside Solutions.

  • “Party,” “Parties,” or “Us” – refers to both the Client and the Company.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake our services, in accordance with the laws of the State of Colorado.

​

Fulfillment Policy

 

At Streamside Solutions, we strive to ensure that the services we provide meet or exceed client expectations. Customer satisfaction is a top priority, and we take all concerns seriously.

 

This Fulfillment Policy describes our delivery methods and outlines conditions for refunds. All services are billed in U.S. Dollars (USD).

​

Delivery Policy

 

Streamside Solutions provides software, hardware, and digital services, primarily through our Events2HVAC platform. Services are delivered electronically via email, client portals, remote sessions, or other telecommunication methods, according to the scope of work agreed upon with each client.

 

Refund Policy

​

We may offer refunds under the following condition:

  • If the service has not been performed at all during the term of the contract.

 

Refund Policy Exceptions

​​

We reserve the right to refuse refunds in the following cases:

  • You received the service as described, but changed your mind.

  • You were notified of known limitations before purchase.

  • You simply did not like the service or no longer have use for it.

  • You failed to report any issues within 7 days of service delivery.

​

Return Policy

 

As we provide software, hardware, and digital services, returns are not applicable. In limited circumstances, a refund may be granted in accordance with the Refund Policy above.

 

Cancellation Policy

​

Cancellations for contract is allowed at any time, but account remains active until end of term.

​

Project Abandonment

​

If the Client fails to participate, communicate, or respond to our attempts to begin, continue, or finalize services for a period of 30 consecutive days, the project will be considered abandoned. In such cases:

  • Streamside Solutions may reduce any eligible refund to $0.

  • The Client agrees to forfeit any paid fees related to the abandoned project.

 

Administrative Fee

​

All approved refunds are subject to a 7% administrative fee.

 

How to Make a Complaint

 

If you are dissatisfied with our service and believe you are eligible for a refund under this Policy, please contact us at support@streamsidesolutions.com with details of your complaint. All refund requests will be evaluated at our discretion.

 

Contact Us

 

For any questions, comments, or concerns regarding this Policy, please reach out to us:

bottom of page